Terms and Conditions
Effective Date: April 15, 2024
1. Scope of Work and Deliverables:
- All services provided by Neo-scenic Designs will be clearly outlined in the initial quotation, including a detailed description of the project scope, deliverables, and excluded services.
- Unless explicitly stated, Neo-scenic Designs does not include structural engineering, HVAC, plumbing, electrical, or other design/engineering services. These can be quoted separately upon request.
2. Payment Terms:
- A 50% deposit is required to begin any project.
- The remaining 50% balance is due before the release of unwatermarked final drawings.
- Full payment is required upon delivery of the agreed deliverables, regardless of pending approvals or feedback from third parties (such as truss manufacturers or municipal reviewers). We will continue to work on necessary revisions based on municipal feedback and, third-party reviews after payment is received.
- Any additional work outside the original scope will be billed separately.
3. Site Visits:
- Site visits are an essential part of many projects, allowing us to evaluate site conditions and provide tailored design solutions. Site visit fees apply whether or not the client decides to move forward with the project.
4. Project Timeline:
- Project timelines will be discussed at the start of each project, and they depend on client responsiveness and the involvement of third parties. Delays in client approvals or third-party services may result in extensions to the timeline.
5. Revisions and Feedback:
- Neo-scenic Designs includes revisions based on feedback from the municipality as part of the original contract. However, any revisions required by third parties or additional changes requested by the client will be billed separately.
- All revisions requested after the final delivery of the project are billed at our hourly rate.
6. Additional Costs:
- The client is responsible for securing third-party services such as engineering or truss design unless specifically included in the agreement.
- Any third-party costs required for the completion of the project will be billed separately and quoted in advance.
7. Ownership, Marketing, and Reuse of Designs:
- Neo-scenic Designs retains the right to reuse any design elements created during the course of the project in future projects, provided those design elements are not proprietary to the client.
- Neo-scenic Designs reserves the right to use completed projects in its portfolio and marketing materials, including images, descriptions, and other promotional content, unless the client requests otherwise in writing.
8. Client Responsibilities:
- Clients are responsible for providing accurate and timely information, approvals, and decisions to avoid project delays. Neo-scenic Designs is not responsible for delays caused by the client's failure to provide necessary information or approvals.
9. Dispute Resolution:
- In the event of a dispute, Neo-scenic Designs and the client will attempt to resolve the issue through good-faith negotiation. If an agreement cannot be reached, both parties may proceed to mediation or arbitration before taking legal action.
10. Cancellation Policy:
In the event that the client decides to cancel the project after work has commenced, Neo-scenic Designs will bill the client at the agreed-upon hourly rate for the time spent on the project up until the point of cancellation, along with any expenses that may have been incurred. These expenses may include, but are not limited to, third-party fees, materials, and travel costs related to site visits. A final invoice will be issued for the total time and expenses incurred, and any unused portion of the deposit will be refunded to the client.
11. Governing Law:
- All contracts and agreements entered into with Neo-scenic Designs are governed by the laws of Ontario, Canada.
Privacy Policy
Effective Date: April 15, 2024
Welcome to Neo-scenic Designs. Your privacy is important to us.
Neo-scenic Designs, accessible from www.neoscenic.ca, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Neo-scenic Designs and how we use it.
Information We Collect
We collect information to provide better services to all our users. The information we collect includes:
- Personal Information: We collect personal information you provide to us such as your name, email address, and telephone number when you register, subscribe, or interact with our site.
- Usage Data: We collect information on how the services are accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Use of Tracking Technologies
Google Analytics
We use Google Analytics to track and examine the use of our website, which allows us to understand better how visitors interact with our site. This service may collect information sent by your browser as part of a web page request, such as cookies or your IP address.
Facebook Pixel
Our website uses Facebook Pixel to measure, optimize, and build audiences for advertising campaigns served on Facebook. It enables us to see how our users move between devices when accessing our web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analyzing which content a user has viewed and interacted with on our website.
Other Advertising Platforms
We may also use various other advertising platforms to deliver targeted and retargeted ads to our users. These platforms may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads.
Data Sharing and Disclosure
We may share your information with our advertising partners, analytics providers, and other third-party service providers who work with us to support the functioning of our website and enhance its features. We only share personal information that is necessary for these services.
We may also disclose your information:
- To comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
- If we believe that disclosure is reasonably necessary to protect the rights, property, or safety of Neo-scenic Designs, our customers, or the public.
- In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Your Data Protection Rights
Under data protection laws, you may have rights including:
- Right to access: You have the right to request copies of your personal data.
- Right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
- Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at info@neoscenic.ca